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Facilities and Services

Information Technology and Computer Labs

All users must adhere to the Acceptable Use of ICT Resources Policy (2019).
About Us > Facilities and Services > Information Technology and Computer Labs

IT Services

Mission 

To continually develop our service to meet and exceed client expectations and contribute to the success of UniSey through the provision of timely, quality and professional information and communication technology.

We achieve this through:

  • Delivering a proactive, knowledgeable and reliable service at first point of contact, offering advice and support for IT services;
  • Offering a variety of contact methods to suit our student and staff needs, including via email, in person (on both campuses), email and remote access (to some extent);
  • Supporting and developing our staff to ensure we deliver an excellent quality service; and 
  • Continually developing and improving our services and processes.

What do we do?

  • Infrastructure: the campus network, information on WIFI, infrastructure cabling for the network.
  • Creating and managing domain user accounts.
  • Computers – we provide help with staff work PC or laptop, from buying a computer to setting it up, maintaining it ensuring disposal. The administration of the workstations and laptops is focused under one extensive service, which ensures up-to-date equipment, software and information security.
  • Software: The management of the key licences is centralised in the IT Services.
  • Server provisioning – the efficient use of server hardware through virtualisation.
  • Manage email services for students and staff. Also ensuring that active directory and permissions are up to date.
  • Web publishing: As technical editor of the UniSey website and Intranet, we work with content editors to ensure that management of these is smooth.
  • Printing: network-based printing across the University
  • Audio-visual: we manage all aspects of AV at UniSey.
  • Production of photo ID Cards for students and staff.
  • Telephones and mobile: information about handsets, voicemail, mobile phones for staff. Liaison with service providers (for staff).
  • File storage: storage for files and folders accessible from your desktop (for staff).
  • Governance, project management and Business and Service Analysis – to ensure that IT Services meets the needs of the University.

How to access UniSey IT Support services

  • By emailing us via its@unisey.ac.sc
  • Visiting the IT Service Desk on level 4 Administration block, Anse Royale
  • Or phoning us 4381210 and 4381217 between 8am and 4pm (weekdays)

Important device security information for all users

a) All computing devices, must be configured to comply with the following instructions when connecting to the University network. Specifically;
i. Passcode or password should be configured on device with automatic screen lock after a period of inactivity.
ii. Security software such as antivirus and personal firewall should be installed.
iii. Operating system and applications should be kept up to date.
iv. Only digitally signed software from trusted sources should be used. Users must not install or use any device or software on University IT equipment that subverts or bypasses University security controls including monitoring or filtering.
v. Users must avoid storing sensitive and confidential data on mobile devices.
b) To reduce risk of unauthorised use of their account, account holders are strongly encouraged to either log off or leave screensavers locked when leaving their devices unattended.
c) Devices that are compromised by a malware, or determined to pose threat to the security of University IT and other users, may be blocked from connecting to the University network until the sources of threats have been removed.
d) Devices with inappropriate names (relating to virus, hackers and other threats) will be blocked from connecting to the University network

Important information for all users on the Use of Electronic Communications

UniSey provides electronic mail to students, staff and visitors to enhance communication and promote greater efficiency in teaching, research, community service and administration. It is expected that all use of UniSey email will be in accordance with the Acceptable Use of Information and Communications Technology Resources Policy (2019).
(a) Communications on University business in any format or media are official records, subject to statutory record keeping requirements and the University Recordkeeping Policy. This includes email sent and received by staff members on any University related matter. Staff need to be conscious of the need to preserve official communications in accordance with the relevant University guidelines
(b) Limited minor and incidental personal use is allowed, but it is a privilege and must not interfere with the operation of IT resources, burden the University with incremental costs, interfere with the User’s employment or other obligations to the University and is subject to compliance with University policies.
(c) Use of IT Resources is not considered private. Using UniSey email for personal correspondence and setting up social media accounts is prohibited.
Users should be aware that they do not have the same rights as they would using personally owned equipment through commercial service providers. They should be aware that personal use of the University’s IT Resources may result in the University holding personal information about the User and/or others. UniSey’s electronic communication systems generate detailed logs of all transactions and use. All Users should be aware that the University has the ability to access these records and any backups. In addition, system administrators have the ability to access the content of electronic communications and files sent and stored using the University’s equipment.
e) Users should not open unsolicited email unless the sender’s identity and authenticity of the email have been verified. Users must refrain from accessing links that appear unusual.
(f) Sending an email on an official University matter is similar to sending a letter on University letterhead. Such email transactions should be handled with the normal courtesy, discretion and formality of all other University communications. Users should not write anything in an email that they would not sign off in a memorandum.

Contact Us

IT Helpdesk

Anse Royale
P.O. Box 1348
Mahé, Seychelles

+248 4381210 OR +248 4381217

ITS@unisey.ac.sc