Clients Service Officer

Clients Service Officer
Post title: Clients Service Officer
Academic qualification: Diploma level of education
Professional experience:

Minimum of three years of experience in a related field

Telephone system and selling skills

Previous customer service experience

Additional criteria:

Must have a professional appearance and attitude;

Excellent telephone manner;

Excellent interpersonal, customer, oral and written communication skills;

Ability to deal with people at all levels;

Must be computer literate with a good working knowledge of Microsoft Office;

Flexible attitude;

Knowledge of basic maths;

Have excellent organisational and planning skills and is very attentive to detail;

Able to work independently with a minimum of supervision;

Able to work in a fast paced environment and maintain a friendly demeanour;

Ability to multi-task;

Work as part of a team;

Knowledge of products/services offered by the University

Main duties and responsibilities

Overall responsibilities

The Clients Service Officer is responsible for the provision of an efficient reception service by welcoming all visitors and acting as the first point of contact to the University of Seychelles. The person will also provide clerical support to the University staff by assisting with printing and scanning of documents. The officer will further be the sales person for the UniSey’s promotional gifts.

1. Main responsibilities

  • Manages the front office of the University
  • Acts as a liaison person between the visitors and the University
  • Provides first-hand information to the visitors/students
  • Carries out reception duties; dealing with telephone and face-to-face enquiries in a pleasant and courteous manner
  • Greets, assists and refers all incoming visitors to the appropriate office.
  • Identifies client needs and determines how to address them (i.e. whether to resolve them directly or escalate them to another individual/group)
  • Performs general clerical duties including printing and scanning of documents for the academic staff
  • Performs other duties as assigned by the Director of PR, Communication and Marketing

2. Other duties 

  • Sells the University promotional gifts and hand-over cash collected to the Finance Section on a daily basis
  • Conducts inventory on the University promotional gifts stocks and ensures prompt replenishment

3. Professional Development

  • Be responsible for continuing self-initiated professional development
  • Participate in University staff development initiatives
  • Attend training programmes as identified and agreed for appropriate development
  • Engage in professional development activities as required

Deadline for receipt of application: 26th October 2019

Only the shortlisted candidates will be contacted.
Interested candidates are requested to send their CV and a covering letter with copies of academic certificates to the Human Resource Manager on email:                    , cc’d to and