The IT Helpdesk provides a single point of contact for IT Services and support for students, staff and visitors to the University. The team is available at both Anse Royale and Mont Fleuri campuses. “ Delivering a friendly and knowledgeable service at first point of contact, offering reliable IT advice and support for your academic needs ”
Email your enquiry to firstname.lastname@example.org and get a reply within 48 hours. Please follow up with a call if urgent.For urgencies (failure of network or device), call us on 4381210, 4381710 or 2824135.The IT Helpdesk is located on the ground floor of the Teaching Block at the Anse Royale campus and also provides in-person support at the Mont Fleuri campus.
Monday to Friday, 8am to 4pm minus weekends, public holidays and University closures (Holy Thursday as well as the week before and the week after Christmas).
The team is on hand to give students support and advice on a wide range of university IT services and issues, including:
The University provides students with access to computer systems and facilities for academic purposes. Students are bound by the Acceptable Use of ICT Resources Policy (2019). Particular attention is drawn to:
Users must not use University ICT as follows:
The University reserves the right to withdraw, restrict or limit any User’s access to its ICT Resources if a breach is suspected. Any such suspected breach may also be investigated under other University processes, and may result in disciplinary action being taken against the offender in accordance with those processes.
UniSey reserves the right to monitor the use of its ICT Resources to ensure compliance with this policy.
The wired campus network provides access to the Internet, University IT systems, online services and applications. The official wireless network for staff and students is identified by the network that commences with UniSey, eg:UNISEY-WIFI. To connect to the UniSey network, you need to first authenticate with the shared password followed by entering the UniSey username and password.
Set-up instructions are included in your Welcome email from Technology Services.
PLEASE NOTE: Sharing your password with another individual is a breach of UniSey’s Acceptable Use of ICT Resources Policy
All UniSey students are eligible for a computer account, which will give you access to an email address, internet access (including wireless) and access to online and library resources. These email accounts will be end-dated to the conclusion of their studies at UniSey.
From February 2022, UniSey has adopted the following naming standard for it’s student email addresses (accounts set up prior to this date may be different):
PLEASE NOTE: that all official communication with UniSey (aside from the Welcome email) must be from your UniSey account.
Your username and password are emailed in your Welcome email from Technology Services
When your account as staff or student is first set up, you will be assigned with a generic password, which you will have to change immediately.
To change your account password, press Alt/ Control/ Delete keys to get to the Microsoft Control screen. Select ‘change a password’ option.
UniSey password requirements – all UniSey passwords must contain:
Creating a Strong Password
Resetting Your Password
All UniSey staff and students with a personal computer are required to have at least some form of antivirus installed and active. Windows Defender comes free and pre-installed on latest Windows computers, but can be disabled if you decide to use a different antivirus program.
The Technology Services team is tasked to produce your student ID card and ensure that you receive it (in person from Student Services) when you commence your course. For this to happen, students are required to:
Email their ID card photo to email@example.com with the specifications below by the deadline stipulated in the Welcome email from Technology Services.
ID Card Photo Specification:
Microsoft 365 is a cloud-based service that provides online and desktop versions of Office along with collaboration applications and services like OneDrive and Teams. Microsoft 365 is available to all current UniSey students and staff.
Student email is delivered via the Office 365 cloud service – please check the Office 365 website for more information. UniSey students can also access webmail using a browser. ( ** Note when you login to your email account you will need to use your email address as your username **)
More information and support is available from https://www.microsoft.com/en-ww/microsoft-365/support
Storage and backup – OneDrive
Microsoft OneDrive allows you to securely store your files in a single place that’s accessible from multiple platforms and devices. With OneDrive, you can share files for collaboration in real time with the other Office applications.
Please be aware that your email and OneDrive access will end as soon as your student account is closed down (at the end of your course). Do not use OneDrive as the only location for your files and make sure you regularly sync your files to alternate backup location.
Teams is a communication and collaboration tool from Microsoft that can be used within a teaching and learning environment to facilitate blended learning delivery.
What Teams offers
Bring together your communications (chats and meetings) and work into one space.
How to Access
Microsoft Teams can be used in a web browser or can be downloaded as an App to your desktop or mobile device.
Using the Teams Desktop and Mobile App
Technology Services recommends users download the application to their device for the best experience.
Using the Teams in a browser
You can access Teams when you log into Office 365 view all the applications via the waffle icon. Note that not all browsers support the full range of Teams functionality and therefore it is recommended that you consider using either of the following supported browsers:
UniSey strives to protect personal information as well institutional data and the information systems on which such data resides. Phishing and other cybercrime activities, that can lead to loss or exposure of sensitive data as well as identity theft, are a constant threat. The University has implemented Multi-Factor Authentication (MFA) to combat such threats. This means an additional sign-in for all users at the Anse Royale campus.
It is important that students and staff stay vigilent as malware and attacks are getting increasingly sophisticated.
UniSey will be providing training on Introduction to Microsoft 365 for UniSey Users. Students will be notified of these via email.
In the meantime, feel free to help yourself to online training for Microsoft office applications. There are a range of tutorials available on the Microsoft Training website.
Word help & learning
Visit the Word Quick Start webpage and learn the basics about documents.
Excel help & learning
Excel makes it easy to crunch numbers. Visit the Excel getting started page to create workbooks that work for you and also learn about enter and format your data correctly.
Outlook help & learning
For more assistance with using Outlook check out the Outlook Quick Start to see how you can add an email account to your Outlook application.
For more information and resources on using Microsoft applications visit the Welcome to Office Help & Training webpage